Shipping policy

Shipping Policy

Effective Date: July 10, 2026

At Dream Facets, we are committed to delivering your fine jewelry safely, securely, and on time. Every piece is carefully inspected, beautifully packaged, and shipped with the highest level of care to ensure it reaches you in perfect condition.

Order Processing

  • All orders are processed after successful payment verification.

  • Orders are typically processed within 1–3 business days.

  • Customized, personalized, engraved, or made-to-order jewelry may require additional production time.

  • Orders are processed Monday through Saturday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

Shipping Time

Estimated delivery times are as follows:

Location Estimated Delivery Time
Within India 3–7 Business Days
Remote Areas 5–10 Business Days
International Orders 7–15 Business Days (subject to customs clearance)

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

  • Free standard shipping is available on eligible orders within India.

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • International shipping charges vary depending on the destination, package weight, and courier service.

Order Tracking

Once your order has been shipped, you will receive:

  • Shipment confirmation

  • Tracking number

  • Courier partner details

You can use the tracking information to monitor your shipment until it is delivered.

Secure Packaging

Every Dream Facets order is carefully packaged to ensure maximum protection during transit.

Your package includes:

  • Premium jewelry box

  • Protective outer packaging

  • Authenticity certificate (where applicable)

  • Invoice

  • Care instructions (if applicable)

Our packaging is designed to protect your jewelry while providing a premium unboxing experience.

Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed after several attempts, the package may be returned to Dream Facets. Additional shipping charges may apply for re-dispatch.

Please ensure your shipping address and contact details are accurate when placing your order.

Address Changes

If you need to update your shipping address, please contact our customer support team as soon as possible.

Address changes can only be made before the order has been dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

International Shipping

We proudly ship to selected international destinations.

Please note:

  • Customers are responsible for any customs duties, import taxes, or local government charges imposed by the destination country.

  • Customs processing may result in additional delivery time beyond our estimated shipping schedule.

  • Dream Facets is not responsible for delays caused by customs authorities.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Customs inspections

  • Courier service disruptions

  • Incorrect shipping information

We appreciate your patience and will work closely with our courier partners to resolve any delays.

Lost or Damaged Shipments

If your order arrives damaged or you believe your shipment has been lost, please contact us within 48 hours of the expected delivery date.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photographs of the package (if damaged)

  • Photographs of the product

  • A brief description of the issue

Our team will investigate the matter and provide an appropriate resolution as quickly as possible.

Undeliverable Orders

Orders returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Customer refusal

  • Incomplete contact information

may require additional shipping charges before being re-shipped.

Shipping Restrictions

Certain products or destinations may have shipping limitations due to local laws, courier restrictions, or customs regulations.

If we are unable to ship your order, our customer support team will notify you promptly and arrange an appropriate solution.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, we're here to help.

Dream Facets

Email: support@dreamfacets.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Thank you for choosing Dream Facets. We appreciate your trust and are committed to delivering every piece of jewelry with exceptional care, security, and service.