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Lifetime Warranty
Every Dream Facet jewelry piece is created with thoughtful craftsmanship and attention to detail. Our warranty program is designed to give you added confidence long after your purchase.
Shop Diamond Jewelry →Our Commitment to You
Lifetime Coverage
Eligible jewelry may receive warranty coverage for the period described in your published warranty terms.
Quality Assurance
Our jewelry is made with attention to materials, setting quality and craftsmanship.
Expert Service
Our team can help assess eligible jewelry and guide you through available care or repair options.
Peace of Mind
Clear warranty information helps you understand the support available for your jewelry.
What Our Warranty Covers
- ✓ Manufacturing defects in materials or workmanship, where covered by the applicable warranty.
- ✓ Inspection of stones and settings when jewelry is submitted for eligible warranty service.
- ✓ Prong or setting assessment where applicable.
- ✓ Certain repair services when the issue falls within the published warranty conditions.
- ✓ Jewelry-care recommendations to help maintain your piece.
- ✓ Professional evaluation by our service team or an approved service provider.
Please note: Coverage depends on the product, condition of the jewelry and the warranty terms that apply to your purchase.
What Is Not Covered
Accidental Damage
Damage caused by impact, improper handling, misuse or accidents may be excluded.
Loss or Theft
Lost or stolen jewelry and unexplained disappearance are generally not warranty defects.
Modifications
Damage resulting from unauthorized alterations, sizing or repairs may be excluded.
Normal Wear
Scratches, dents, finish wear and other expected effects of everyday use may not be defects.
Third-Party Work
Repairs or modifications performed by unauthorized providers may affect warranty eligibility.
Our Warranty Process
Contact Us
Reach out to our Customer Service team with your order and jewelry details.
Evaluation
We assess the jewelry and determine whether the issue qualifies for warranty service.
Repair Process
When eligible, the appropriate service or repair process is completed.
Quality Check
The jewelry is reviewed before the service process is considered complete.
Returned to You
Your jewelry is returned using the applicable delivery or collection process.
Need Assistance?
Our Customer Service team can help with warranty, repair and jewelry-care questions.