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Your happiness
is our priority.
We want you to love your Dream Facet jewelry. If something is not quite right, our team is here to help make the return or exchange process as simple as possible.
Shop Jewelry →30-Day Returns
Eligible items may be returned within the published return period.
Easy Exchange
Exchange eligible pieces for another size or style.
Secure Processing
Returns are handled through our approved return process.
Dedicated Support
Our customer-care team can guide you through the process.
Return & Exchange Information
Returns
Eligible items may be returned within the return period stated in our published policy.
Eligibility
Items should generally be unworn, unaltered and returned with original packaging where required.
Custom & Engraved
Customized, engraved, resized or personalized pieces may have different return eligibility.
Refund Process
Approved refunds are processed after the returned item has been received and inspected.
Exchanges
Eligible pieces may be exchanged for another size, style or available product.
How to Return an Item
Request
Contact our team or use the available return process to request a return or exchange.
Pack
Securely package your item according to the instructions provided with your return authorization.
Ship
Send your return using the shipping instructions supplied by our customer-care team.
Receive & Process
Once received, the piece is inspected and an approved refund or exchange is processed.
Need Help?
Our customer-care team is here to assist you.
Live Chat
Chat with us when online support is available.
Email Us
info@dreamfacets.com
Call Us
+1 (201) 701 - 1075