Refund policy

Return & Refund Policy

Effective Date: July 10, 2026

Welcome to Dream Facet. We take pride in crafting fine jewelry with exceptional quality and craftsmanship. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns on eligible items within 7 days of the delivery date.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • The jewelry must be returned with its original packaging, certificates, invoices, tags, and complimentary accessories.

  • The item must show no signs of wear, resizing, alteration, or damage.

  • A valid proof of purchase is required.

Dream Facets reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following products cannot be returned or refunded:

  • Customized or personalized jewelry

  • Engraved products

  • Made-to-order jewelry

  • Resized rings or altered jewelry

  • Gift cards or store credits

  • Earrings (for hygiene reasons, unless received damaged or defective)

  • Products purchased during final clearance or special promotional sales marked as non-returnable

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photographs of the product

  • Images of the packaging

  • A brief description of the issue

Our team will review your request and provide an appropriate resolution, including replacement or refund where applicable.

4. Return Process

To initiate a return:

  1. Contact our Customer Support team.

  2. Provide your order number and reason for the return.

  3. Wait for return authorization.

  4. Securely pack the jewelry in its original packaging.

  5. Ship the item using the return instructions provided by Dream Facets.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Processing typically takes 5–10 business days, depending on your payment provider or bank.

  • Shipping charges, gift wrapping fees, and insurance charges are non-refundable unless the return is due to our error.

6. Exchange Policy

We are happy to offer exchanges for eligible products, subject to availability.

Items may be exchanged for:

  • Another size

  • A different design

  • Store credit (where applicable)

Price differences between exchanged products must be paid or will be refunded accordingly.

7. Cancellation Policy

Orders may be cancelled before they enter production or shipping.

Orders for customized, personalized, engraved, or made-to-order jewelry cannot be cancelled once production has begun.

If your order has already been shipped, it will follow our standard Return Policy.

8. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

  • We recommend using an insured and trackable shipping service.

  • Dream Facets is not responsible for returned packages lost during transit.

9. Inspection & Quality Check

Every returned product undergoes a quality inspection upon arrival.

Returns may be declined if the jewelry:

  • Shows signs of wear or damage

  • Has been altered or resized

  • Is missing certificates, tags, invoices, or original packaging

  • Does not meet our return eligibility requirements

10. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.

  • Contact your credit card provider.

  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our Customer Support team.

11. International Orders

International orders may be subject to customs duties, taxes, and import charges imposed by the destination country.

These charges are non-refundable.

Customers are responsible for any applicable customs fees unless otherwise stated.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, our customer support team is here to help.

Dream Facets

Email: support@dreamfacets.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

We are committed to making your shopping experience with Dream Facets secure, transparent, and enjoyable.